When equipment breaks down, getting quick assistance should be effortless. That's why Raymond Storage Concepts launched RSC TechLink—a new material handling service app powered by HIVE QR—designed to put instant equipment repair requests and real-time tracking right in the palm of your hand.
By combining digital diagnostics with rapid dispatch, RSC TechLink delivers proven results for your fleet:
By combining digital diagnostics with rapid dispatch, RSC TechLink delivers proven results for your fleet:
What's the RSC TechLink Material Handling Service App?
RSC TechLink is a mobile service request app that allows warehouse managers and operators to submit forklift and equipment repair requests instantly by scanning a QR code. The app connects clients, dispatchers and technicians in real time to increase first-call fixes and eliminate downtime.
What Equipment Can You Request Service for in RSC TechLink?
You can use the RSC TechLink service request app to maintain and repair:
How Does the RSC TechLink Service App Work?
RSC TechLink works in three simple steps: scan, dispatch and complete. Each piece of material handling equipment receives an encrypted QR decal. Operators scan the code with a smartphone or tablet, attach photos and details of the issue and send a repair request directly to the RSC dispatch team.
Scan
Scan the QR code on your equipment to initiate a request in under a minute. Answer a few brief questions, attach photos of the issue and submit your ticket to our service queue.
Dispatch
An RSC technician is dispatched to your facility with complete equipment details, photos and location data upfront for a fast resolution.
Complete
Your technician completes the repair on site and gets your equipment back up and productive.
Gain Visibility with RSC TechLink Portal
The RSC TechLink portal gives facility leadership complete visibility and control over their fleet through a centralized online dashboard. This web-based platform delivers real-time tracking and historical data across all your equipment and locations.
While field operators use the mobile app to scan QR codes and initiate service calls on the warehouse floor, leadership can log into the portal to oversee the entire maintenance lifecycle.
- Monitor live repair statuses
- Review attached breakdown photos
- Analyze long-term service history for every asset
By consolidating live updates and historical maintenance trends into one intuitive view, the portal eliminates operational blind spots, streamlines team communication and empowers management to make data-driven fleet decisions that minimize downtime.
What Are the Key Benefits of Using a Forklift Repair Request App?
Using an equipment or forklift repair request app like RSC TechLink reduces equipment downtime, increases first-call fix rates and eliminates unnecessary follow-up calls. By sending photo diagnostics and geotagged information directly to field technicians upfront, service calls are completed faster and with higher accuracy.
Simplified Service Requests
Initiate service calls in under a minute with a simple QR scan. Eliminate phone tag, lengthy calls and searching for equipment serial numbers.
Comprehensive Service Records
Access a complete repository of breakdown history, repair photos and service logs across your entire fleet.
Streamlined Team Communication
Connect authorized service requesters, RSC dispatchers and field technicians seamlessly to prevent miscommunication and delays.
Higher First-Time Fix Rates
Upfront photos and equipment data give technicians the exact context they need to arrive with the right tools and parts.
Real-Time Repair Tracking
Stay informed with instant notifications throughout the repair process, from technician arrival to job completion.
Lower Operational Costs
Cut down on repeat service visits and minimize warehouse downtime to protect your bottom line.
Stop letting equipment downtime dictate your warehouse schedule. Contact your RSC service specialist today to learn more about RSC TechLink and qualify your facility.
RSC TechLink is available for qualified customers. Speak to an RSC service specialist for qualification and setup details.
RSC TechLink is available for qualified customers. Speak to an RSC service specialist for qualification and setup details.
