Equipment Service & Forklift Repair
At Raymond Storage Concepts, superior service is the reason why our customers hire us again each and every day. We take immense pride in how we partner with them, and do whatever it takes for them to be successful. Which is why we provide a total satisfaction guarantee. And will do the same for you.
Commitment, Integrity, and Professionalism are the elements that make up our Service Support Team, and having the correct resources at your facility in a timely manner is what makes our field support truly effective. Our focus is helping you achieve your goals, and to do that effectively, we assign a strategic team of highly experienced customer service representatives and factory trained and certified technicians to manage the day to day and long term aspects of all the lift truck products and services you receive from us.
We understand that when you need service, you need it done right and you need it done now – whether it is on site at your location, or at ours. Our service professionals are experts at providing the maintenance your lift trucks need, and are able to have you moving product at full capacity in no time. And as a testament to our dedication, we guarantee a four hour response time from the initial request during normal business hours.
Raymond Storage Concepts' Service Support includes:
• 70+ trained and factory certified technicians
• Average less than two hours on-site response time
• Dedicated customer service representatives (CSRs)
• 24/7/365 emergency service
• On-site diagnostics, maintenance and repair
• Utilization of high-tech, specialty, and diagnostic equipment
• Complete technical library
• Quick access to engineering staff
• Continuous technical training
Service Divisions at Raymond Storage Concepts
Servicing All Brands and Forklift Models
Proper maintenance of your trucks is critical to maximizing productivity and up-time. With our Scheduled Service, we inspect and maintain your truck at specified intervals and help you minimize major mechanical issues - before they happen. Our Comprehensive Service takes things one step further by guaranteeing fixed monthly cost on parts and labor.
Industrial Battery Care Unit
Raymond Storage Concepts provides complete battery and charger service for all brands with our exclusive, self-contained Industrial Battery Care Unit (IBCU) Our full range of maintenance programs allows us to customize our offering to your specific application. The Premium Service cleans and neutralizes your industrial batteries within our IBCU, eliminating the possibility of these contaminants reaching your facility.
Dock and Door Service
Raymond Storage Concepts is committed to providing the best dock equipment and commercial door service in the industry. We have a fully dedicated division with industry experienced technicians who specialize in and service all types of loading dock equipment, truck restraints, rolling steel, sectional and high speed doors. We pride ourselves on having fast response times, best customer service and high quality of workmanship.
Raymond Storage Concepts has full installation capabilities, routine and breakdown maintenance for your KardexRemstar products.
Keep your KardexRemstar unit up and running with a scheduled maintenance plan from Raymond Storage Concepts. Regardless of the configuration, shuttle or carousel. We'll inspect for proper operation, function of all safety features, make any needed adjustments, and apply lubricant to all required points to maximize your storage and retrieval productivity.
For more information about partnering with Raymond Storage Concepts and equipment maintenance, please contact us today.