Results of 2021 Survey

  • Survey Results, Forklift recommendation

In spring of 2021 we partnered with students at Xavier University with the goal of collecting anonymous feedback from our customers. Scroll down to see the results of the survey.

Overall Customer Effort Score (CES)


“How responsive is Raymond Storage Concepts to your issues and concerns?”

  Average = 9 out of 10


Key Findings:

  39% responded with a “10”
  68% responded with a “9” or better
  94% responded with an “8” or better


Overall Net Promoter Score


How likely are you to recommend Raymond Storage Concepts to your network of industry counterparts?”

  Average = 9 out of 10


Key Findings:

  49% responded with a “10”
  72% responded with a “9” or better
  91% responded with an “8” or better


Contact Us

For more information about partnering with Raymond Storage Concepts and our products and services, please contact us today.

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